Effective Date: October 9th, 2025

At Samfils Institute, we are committed to your satisfaction. This Refund and Return Policy explains how to request your money, return items, or exchange products, ensuring a smooth, transparent process.

Refund Eligibility and Returns

You may request a money-back guarantee within 30 days of purchase. If more than 30 days have passed, we cannot offer a full refund or exchange. To qualify, items must be unused, in their original condition, and in their original packaging.

Certain items are non-returnable, including:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary products
• Hazardous or flammable materials
• Gift cards, downloadable software, and select health or personal care items

To complete your return, provide a receipt or proof of purchase. Please do not send items directly to the manufacturer.

Partial Refunds

In some cases, we may issue a partial balance returned, including:

• Books or items showing obvious signs of use
• Opened CDs, DVDs, software, video games, or vinyl records
• Items not in original condition, damaged, or missing parts (if not due to our error)
• Items returned after 30 days

We carefully inspect all returned items before approving any balance.

Refund Process

Once we receive and inspect your return, we will notify you via email regarding approval or rejection of your balance. If approved, we will process the money reversal and automatically apply the credit to your original payment method within a few business days.

Late or missing refunds:

• Check your bank account first
• Contact your credit card company (refunds may take time to post)
• Contact your bank if needed

If you still have not received your credit, contact us at admin@samfils.com

Exchanges and Special Cases

We only replace items if they are defective or damaged. To request an exchange for the same item, email us at admin@samfils.com and send your item to Trade Name: Samfils Institute, Phone: +228 91 02 81 20, Address: Togo – Kante, Nadoba.

Gift returns:

• If the item was a gift, you will receive a gift credit for the return value
• If not marked as a gift, the money will be sent to the original purchaser

Sale items: Only regular-priced items are eligible for refunds; sale items are non-refundable.

Shipping Returns

To return a product, mail it to Trade Name: Samfils Institute, Phone: +228 91 02 81 20, Address: Togo – Kante, Nadoba. You are responsible for non-refundable shipping costs. The return shipping cost will be deducted from your balance.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items otherwise.

Shipping times may vary depending on your location.

Need Help with Refunds?

If you have questions or require assistance with a balance or return, contact us at admin@samfils.com. Our team is here to ensure your experience is smooth, fair, and hassle-free.