Effective Date: October 9th, 2025

At Samfils Institute, we are committed to providing a smooth, transparent, and dependable experience for every order. This Shipping Policy explains how we handle digital access and physical deliveries, from the moment you place an order to final fulfillment. Because transparency builds trust, this page clearly outlines processing timelines, delivery methods, customer responsibilities, and international considerations. By purchasing from our website, you agree to the terms described below.

Shipping for Digital Products

Most educational products offered by Samfils Institute are delivered digitally. Therefore, once your payment is successfully confirmed, we provide access to digital products such as online courses, learning portals, downloadable materials, video lessons, or secure access credentials through electronic delivery.

In most cases, digital delivery occurs instantly or within a short processing period. However, some products may require account verification, system activation, or manual review. Even so, we aim to ensure fast and uninterrupted access without delays caused by physical delivery.

Because digital products do not require transportation, there are no shipping fees, delivery addresses, or customs requirements associated with these items. Customers are responsible for maintaining access to their registered email address and user account to receive digital content successfully.

Shipping for Physical Products

In addition to digital offerings, Samfils Institute may offer physical products, including printed books, DVDs, SD cards, branded learning materials, fashion items, beauty products, or mixed educational merchandise. We begin delivery for physical items only after payment confirmation and order verification are complete.

Processing times may vary depending on inventory availability, product type, order volume, fulfillment location, and destination. While we strive to prepare orders promptly, certain items may require additional handling time. Once processing is complete, we dispatch the package using a trusted carrier.

Shipping Rates, Methods, and Delivery Estimates

We calculate shipping costs at checkout based on several factors, including product weight, order size, shipping method, and delivery location. Customers can review all applicable shipping charges before completing their purchase. Although we provide estimated delivery timelines, these dates are estimates rather than guarantees. Shipping delays may occur due to carrier disruptions, customs inspections, public holidays, weather conditions, or other unforeseen circumstances. Nevertheless, we actively work with our shipping partners to minimize delays whenever possible.

Shipping Tracking, Delivery, and Responsibility

Once we dispatch your physical order, tracking information will be provided when available. This allows you to monitor your shipment’s progress directly through the carrier’s tracking system.

While we carefully package all products to reduce risk during transit, delivery carriers assume responsibility once the order leaves our facility. As a result, Samfils Institute is not liable for delays, losses, or damages caused after carrier pickup. However, if an issue arises, we encourage customers to contact our support team promptly so we can assist with guidance or carrier communication when possible.

International Shipping and Customs Compliance

We offer international delivery for eligible physical products to customers in the United States, the European Union, the United Kingdom, Africa, and other regions worldwide. Delivery times vary depending on destination country, carrier service, and customs processing.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or clearance charges imposed by their local authorities. Additionally, international delivery may be subject to customs inspections, which can result in delays beyond our control. By placing an international order, you agree to comply with all applicable import laws and regulations in your country.

Address Accuracy and Failed Deliveries

Customers must provide complete and accurate shipping information during checkout. Incorrect or incomplete addresses may lead to delayed delivery, failed shipments, or returned packages. In such cases, customers are responsible for reshipping costs or replacement fees unless otherwise required by applicable consumer protection laws.

Returns, Refunds, and Shipping Costs

Unless otherwise stated, customers are responsible for return costs related to physical products. Digital products are delivered electronically and do not involve physical return. Approved refunds or replacements are handled according to our Refund and Returns Policy.

Important Shipping Notes

• Digital products are delivered electronically after payment confirmation
• Physical items ship only after order processing is completed
• Delivery times and costs vary by destination
• Customs fees may apply for international orders
• Customers are responsible for providing accurate delivery information

Need Help with Shipping?

If you have questions about this policy, delivery status, digital access, or order fulfillment, please contact our support team. We are committed to providing clear communication, dependable assistance, and a positive experience at every stage of your learning journey with Samfils Institute.